Job Opportunity || Quality

8 - 10 Years
Mumbai, Mumbai Suburbs

Job Description

  • Must have very good knowledge of call Center functioning and Call Center metrics
  • Knowledge of 7 QC tools and QMS
  • To identify process gaps and Highlight it to regional teams
  • Continues follow ups on issues escalated to respective stake holders
  • To drive process improvement initiatives
  • Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis
  • Should have good command of MS office (Excel and PPT Presentations) Delivering the tasks within timelines
  • Review and Regulate SOP
  • Monitor, drive, and execute tasks as per SOP to ensure successful outcomes with Scope, Time, and Cost
  • Attend to Process Escalation and provide effective solutions
  • Should have excellent communication skills (written and spoken) Certified/Trained six sigma green belt - Added advantage
  • Experience of identifying process improvement opportunities and Handling Lean/Six sigma projects - Added advantage
  • Willing to travel to regions whenever is required

  • Create sound internal controls and monitor adherence to the defined contract terms
  • Draft and revise department policies, Whenever is required
  • Proactively audit processes, practices and documents to identify weaknesses of internal departments  
  • Evaluate business activities to assess compliance risk
  • Collaborate with external auditors and HR when needed
  • Set plans to manage a crisis or compliance violation 
  • Keep abreast of internal standards and business goals
  • Sharing Monthly compliance report with plan of action to respective stake holders

Salary: INR 7,00,000 - 8,50,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

  • Graduate
  • 8 to 10 years of experience in Quality & contractual compliance
  • Pleasing Personality
  • Professional Attitude.
  • Self- Starter
  • Ready to Travel
  • Excellent Team Leader

Company Profile

Ziqitza Health Care limited

Ziqitza Health Care Limited (ZHL), is a pioneer in the Emergency Medical Response Services and Patient Transport Services in India since 2005. ZHL was setup by a group of young professionals who, after their education / training in the US and professional employment / entrepreneurial projects in India, realized the acute need for organized and networked Ambulance service in India for saving lives which may otherwise have been lost ONLY for want of timely medical attention.

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Recruiter Name:Steffi Dsouza

Contact Company:Ziqitza Health Care limited


Address :Sunshine Tower, 23rd Floor, Senapati Bapat Marg, Beside Indiabulls