Opportunity|| Quality Manager

8 - 10 Years
Mumbai, Mumbai Suburbs

Job Description

Roles and responsibilities 

  • Must have very good knowledge of call Center functioning and Call Center metrics
  • Knowledge of 7 QC tools and QMS
  • To identify process gaps and highlight it to the regional offices
  • Continues follow ups on issues escalated to respective stake holders
  • To drive Process Improvement initiatives
  • Must have good analytical skills to conduct various analysis and RCA on weekly/monthly basis
  • Should have good command on MS office (Excel and PPT)
  • Delivering the tasks within strict timelines
  • Review and Regulate SOP
  • Monitor, drive, and execute tasks as per SOP to ensure successful outcomes with Scope, Time, and Cost
  • Attend to Process Escalation and provide effective solutions
  • Should have excellent communication skills (written and spoken)
  • Certified/Trained six sigma green belt - Added advantage
  • Experience of identifying process improvement opportunities. 
  • Handling Lean/Six sigma projects - Added advantage
  • Willing to travel to regions as and when required.


  • Create sound internal controls and monitor adherence to the defined contract terms
  • Draft and revise department policies, whenever required
  • Conduct audit processes proactively, practices and documents to identify weaknesses of internal departments
  • Evaluate business activities to assess compliance risk
  • Collaborate with external auditors and HR when needed
  • Set plans to manage a crisis or compliance violation
  • Keep abreast of internal standards and business goals
  • Sharing Monthly compliance report with plan of action to respective stake holders

Required Candidate profile

  • Team Management
  • Strong in communication
  • Male candidates preferred 
  • Open to travel to regional offices

Salary: INR 10,00,000 - 12,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Ziqitza Health Care limited

Ziqitza Health Care Limited (ZHL), is a pioneer in the Emergency Medical Response Services and
Patient Transport Services in India since 2005. ZHL was setup by a group of young professionals who,
after their education / training in the US and professional employment / entrepreneurial projects in
India, realized the acute need for organized and networked Ambulance service in India for saving lives
which may otherwise have been lost ONLY for want of timely medical attention.

For more details visit
View Contact Details+

Recruiter Name:Steffi Dsouza

Contact Company:Ziqitza Health Care limited

Address :Sunshine Tower, 23rd Floor, Senapati Bapat Marg, Beside Indiabulls, MUMBAI, Maharashtra - 400013,India

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