Meet SLA in terms of quality, time frames and volumes as forecasted accounting for seasonal changes. .
Should meet set or required number of ambulance audit for region.
Accountable for Field staff upkeep and resource planning.
Maintain record of PCR / log book issued and received to the field (scanning, preserving).
Structured and timed interactions with all key clients and making sure that that designated AMs and CLs are up keeping the same with all clients. Should have extremely above-average communication skills (Written and Oral both).
Making consumption reports and various MIS reports on weekly / monthly basis.
Train team members to make sure that resource levels are adequate in terms and quality at all times.
Developing a strong grasp of the industry in general and the operations within them.
Deliver required productivity through structured process planning, automation and training.
Integrates the vision for the function / engagement with the Business goals of the Organization.
Demonstrates & grasp the impact of sub process/function performance on the engagement objective.
Prepare program budget and plan manpower based on Client and Organization goals,
Track program performance and its impact on the financial goals. Lead the Program to achieve the agreed goals by providing guidance and direction. Fostering a climate of support and accountability, and encourage teams to set challenging but achievable goals.
Develop measures to improve performance across processes.
Manages operational performance through effective measurement.
Manages and encourages an open 2-way communication process.
Maintain awareness of operational goals and how CS can be used to reach those goals. Coach and mentor to improve the skill set and productivity of the team, should be a above-average team player.
Should be familiar with data analysis, trend analysis and should posses a above-average analytical skills and power point presentation.
Salary: INR 1,00,000 - 1,75,000 P.A.
Industry: Medical / Healthcare / Hospitals
Employment Type: Permanent Job, Full Time